Claiming your New Relic APM Pro account

Claiming your New Relic APM Pro account

Frequently asked questions

• If you already have a New Relic APM Pro account, the Acquia Support team (glossary term, activate to view definition) cannot access New Relic accounts not provisioned by Acquia, even if the license key associated with the account is installed on Cloud Platform. To provide Acquia Support access to New Relic accounts outside Acquia’s control, add the following email address to the list of users associated with your paid New Relic account: [email protected]
• If you already have a New Relic APM Pro free account, you can transfer your account to the New Relic APM Pro account. Contact your New Relic account manager to request to move your existing subscription (glossary term, activate to view definition) to Acquia’s subscription. This ensures that your historical data remains intact.

Claiming your New Relic APM Pro account

To claim the New Relic account associated with your Cloud Platform Professional or Cloud Platform Enterprise subscription, you must submit a Support ticket requesting access to your account. Acquia Support can then get an account provisioned for the Owner (glossary term, activate to view definition) of your Acquia account. It might take a few days for this request to be completed.

Managing New Relic users and permissions

• To add a user to your New Relic account, access Adding a new user.
• To remove a user from your New Relic account, see Deleting a user.

• If you already have a New Relic APM Pro account, the Acquia Support team (glossary term, activate to view definition) cannot access New Relic accounts not provisioned by Acquia, even if the license key associated with the account is installed on Cloud Platform. To provide Acquia Support access to New Relic accounts outside Acquia’s control, add the following email address to the list of users associated with your paid New Relic account: [email protected]
• If you already have a New Relic APM Pro free account, you can transfer your account to the New Relic APM Pro account. Contact your New Relic account manager to request to move your existing subscription (glossary term, activate to view definition) to Acquia’s subscription. This ensures that your historical data remains intact.

Claiming your New Relic APM Pro account

To claim the New Relic account associated with your Cloud Platform Professional or Cloud Platform Enterprise subscription, you must submit a Support ticket requesting access to your account. Acquia Support can then get an account provisioned for the Owner (glossary term, activate to view definition) of your Acquia account. It might take a few days for this request to be completed.

Managing New Relic users and permissions

• To add a user to your New Relic account, access Adding a new user.
• To remove a user from your New Relic account, see Deleting a user.

Frequently asked questions