If you’re still experiencing the issue, submit a support case. Log in to the DAM Community through SSO, then click Contact support in the main menu.
We’re able to assist you with:
Admin
Assets
Entries
Insights
Portals
Templates
Workflow
Mobile app functionality
Acquia DAM Community
API usage
Custom configurations
Case details
For case types that involve troubleshooting an issue, you’ll be asked for specific information like the app where the issue is happening. In the open-ended field, the more information you provide us, the faster we can understand and resolve the issue. Consider adding these details:
How do I create a case for the Support team?
All DAM users can submit a support case to ask questions, resolve issues, or submit product feedback.
Your case will be routed to a customer support specialist, who provides product expertise by case submission as well as live chat and phone. They handle a high volume of cases, getting to know and understand the needs of hundreds of admins and power users. They’ll reproduce and troubleshoot your issue based on your site setup and permissions, then follow up with you via email.
If the issue requires additional review, the case might be routed to technical specialists or Acquia’s Product and Integration teams for further investigation and resolution.
From there, we will continue to keep you updated on the progress of your case going forwards based on the level of priority.
My support cases
To access your support cases submitted through the form or chat, click Support in the main navigation and select My support cases. You can see the case numbers, subjects, statuses, and more.
Hours
When you need help or have questions about your Acquia DAM site, DAM Customer Support can be reached during our office hours.
Your case will be routed to a customer support specialist, who provides product expertise by case submission as well as live chat and phone. They handle a high volume of cases, getting to know and understand the needs of hundreds of admins and power users. They’ll reproduce and troubleshoot your issue based on your site setup and permissions, then follow up with you via email.
If the issue requires additional review, the case might be routed to technical specialists or Acquia’s Product and Integration teams for further investigation and resolution.
From there, we will continue to keep you updated on the progress of your case going forwards based on the level of priority.
My support cases
To access your support cases submitted through the form or chat, click Support in the main navigation and select My support cases. You can see the case numbers, subjects, statuses, and more.
Hours
When you need help or have questions about your Acquia DAM site, DAM Customer Support can be reached during our office hours.
Acquia DAM